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Cancellation Policy

The Lab policies are designed to protect our tiny service based business whilst asking all clients to respect and value our time. If you make and confirm your appointment you are agreeing to adhere to these policies... 

  • Cancelling or rescheduling your appointment with less then 24 hours notice will incur a fee equal to 100% of the original appointment value. 
  • Clients are asked to arrive at least 5 minutes before their appointment, if anyone is later then 5 minutes the appointment is automatically forfeited and 100% of the original value is payable. If you are running late please contact the studio immediately to let us know.
  • NO SHOWS are required to pay 100% of their original appointment value within 24 hours or they will forfeit any future bookings. 

Thank you for understanding the struggle of small business.